FAQ for travelers

How do I book a local guide?

There are two ways to book your local guide:

1. Send a request and get multiple offers:

  • Tap the Check availability button on a city page
  • Share your preferences and send your request
  • Get offers from locals
  • Choose and book the local you like!

2. Send a personal request:
  • Tap the Check availability button on a guide profile of the local you want to book
  • Share your preferences and send your request
  • Get an offer from the requested local
  • Book your local guide!

After a successful payment, you will receive the contact details of your local guide and he/she will receive yours. Discuss where you will meet, what you wish to explore and let's start the tour!


When do I get the contact details of my local guide?

Before you get the contact details of a local guide, you first need to book one.

Contact details will only be released after a successful payment. You will receive the contact details of your local guide and he/she will receive yours. Discuss where you will meet, what you wish to explore and start the tour!


What are the payment methods?

Payments are processed by our payment provider Stripe and include creditcard payments with VISA, Mastercard and American Express. Read more about how Stripe handles your personal data here


Is every tour private?

Yes! All Hi,hi Guide tours are 100% private.


What if my destination is not at Hi,hi Guide?

Bummer... Please send a destination request to [email protected] and we may add it soon.


Can I also check the availability of more local guides at once?

Yes, you can send a request at the city page which will be sent to multiple locals. Receive their tailor-made offers for your tour and book the one you like most!


How do I delete my Hi,hi Guide account?

Send an email to [email protected] to notify us you want to delete your Hi,hi Guide account and personal data.If it's not too much to ask, please let us know what went wrong or what we could have done better.


Can't find the question you need?

We're always happy to help. Get in touch with our support and get all answers to your questions!